A & M Removals – Frequently Asked Questions (York, North Yorkshire & UK Moves)

Moving home or relocating your business can be one of life’s biggest stressors. If you’re moving to or from the York, North Yorkshire or East Yorkshire area — or planning a longer move anywhere in the UK — you’re in the right place. At A & M Removals, we’ve specialised in local moves around York, Pocklington, Market Weighton and beyond for over 30 years, and we also handle moves across the UK and Europe. We’ve helped thousands of families and businesses make the transition smoothly, and these FAQs are here to answer your top questions and help you feel confident ahead of your move.

AM Removals van at a private house move

Frequently Asked Questions

1. Do I need to contact you after booking but before the day of the move?
Yes. Once you’ve completed and returned our acceptance form, we recommend you keep in touch in the week leading up to your move to update us on any changes. Good communication helps ensure everything runs to plan.

2. Are all household appliances supposed to be disconnected before the move?
Yes. You should ensure all appliances are safely disconnected, and that fridges/freezers have been defrosted. We move your goods safely but pre-move preparation makes the job smoother for everyone.

3. Do you supply boxes and packing materials?
Yes. On every home removal we supply free boxes. We also provide various packaging materials and offer a full or part packing service.

boxes packed by A&M Removals
We can do everything for you…

4. Who is responsible for disassembling furniture?
Unless otherwise agreed, dismantling of furniture is normally the customer’s responsibility. However, we can assist by arrangement (for an additional fee) as part of our service.

5. Do you provide protection for furniture and belongings in transit?
Absolutely. We use protective covers, blankets and wrap materials to ensure all your items are moved safely and securely.

6. What types of moves do you cover?
We provide a wide range of services:

  • Local house removals in York, North Yorkshire & East Yorkshire (e.g., Pocklington, Market Weighton, Stamford Bridge)
  • National UK removals
  • Office and business relocations
  • Secure storage (short & long term)
  • Man and van hire for smaller moves or furniture deliveries

7. What happens during the removal process—from quote to moving day?
Here’s our typical process:

  1. You call or complete an enquiry form to request a free, no-obligation quote.
  2. We arrange a visit/survey to assess your belongings, access, special items etc.
  3. We agree terms, a date is booked and the move is scheduled.
  4. On moving day, our team arrives, transports your items with care, unloads and ensures you’re satisfied.

8. What if I’m moving from or into York/North Yorkshire area – why choose a local specialist?
If you’re moving in or out of the York/North Yorkshire/East Yorkshire area, using a specialist like us means:

  • We’re familiar with local routes, parking, access issues.
  • We’ve built long-term relationships with local agents and clients, so we understand local expectations and challenges.
  • We can provide local support plus national & international reach if your move extends beyond the region.
AM Removals van outside a house

9. Do you offer storage services?
Yes. We provide secure short-term or long-term storage in the Pocklington/York/Hull area. Ideal if your moving dates don’t coincide or you need to declutter prior to sale.

10. Will someone friendly and responsive be available if I have questions?
Yes – our team is available via phone, email or live chat to answer queries, update you and handle any concerns. We pride ourselves on friendly, reliable customer service.

11. What about insurance and fragile or high-value items (antiques, fine art, pianos)?
We are fully insured (Goods in Transit, Public Liability etc) and we have specialist expertise in handling high-value items. We can supply bespoke crate systems for art, antiques and pianos for extra protection.

12. How do I get a quote?
It’s simple – just call us on 01759 301020 (from Pocklington/York region) or fill in our online enquiry form. We’ll ask about location, size of move, any special items, and provide a free, no-obligation quote. We also have a quote form which you can fill in, in you prefer…

Still have a question?
If your question isn’t listed here, don’t worry – just contact us and our team will be happy to help you. We’re committed to making your move to, from or around York, North Yorkshire (or anywhere in the UK) as smooth and stress-free as possible. Take a look at some our reviews…